PRIVACY POLICY

Last updated: 26 October 2026

1. Introduction

Kingdom Construction (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or make use of our construction services.

We are committed to handling personal information responsibly and in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or providing us with your personal information, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law.

2. Who We Are

Kingdom Construction provides construction and related services in Knysna, the Garden Route and surrounding areas in the Western Cape, South Africa.

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.

Business: Kingdom Construction
Location: Knysna, Western Cape, South Africa
Email: dom@kingdomconstruction.co.za
Telephone: +27 84 757 8630
Website: https://kingdomconstruction.co.za

For the purposes of POPIA, Kingdom Construction is responsible for the personal information it collects and processes in connection with its business activities, where applicable.

3. Personal Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with us:

3.1 Information You Provide Directly

When you contact us, request a quotation or enquire about our services, we may collect:

  • Your name and surname.

  • Your email address.

  • Your telephone or mobile number.

  • Your property or project location.

  • Details about the construction work or services you require.

  • Photographs, plans or other documents you voluntarily provide.

  • Any additional information you include in your correspondence.

Please do not provide sensitive personal information unless it is genuinely necessary for your enquiry or the services we provide.

3.2 Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration and the services it uses. This may include:

  • Your IP address.

  • Browser type and device information.

  • Pages visited and interactions with the website.

  • The date and time of your visit.

  • Information collected through cookies or similar technologies.

We only collect such information to the extent that our website and its integrated services actually collect it.

3.3 Information Collected Through Other Communication Channels

If you contact us by telephone, email or WhatsApp, we may process the information you provide to respond to your enquiry, prepare quotations, arrange site visits or provide our services.

Please note that third-party communication platforms may process information in accordance with their own privacy policies and terms.

4. Why We Collect and Use Personal Information

We process personal information for legitimate business purposes and where an appropriate legal justification exists under applicable law.

These purposes may include:

  • Responding to enquiries and requests for information.

  • Preparing and providing quotations.

  • Assessing project requirements and arranging site visits.

  • Communicating with prospective and existing customers.

  • Planning, managing and carrying out construction projects.

  • Preparing invoices, processing payments and maintaining business records.

  • Meeting applicable legal, regulatory and contractual obligations.

  • Protecting our business, customers and property against fraud or unlawful activity.

  • Maintaining and improving our website and services.

  • Handling complaints, disputes and legal claims where necessary.

We will not use personal information for unrelated purposes where doing so would be inconsistent with applicable law or the purpose for which the information was collected.

5. The Lawful Basis for Processing

Under POPIA, personal information must be processed lawfully and for a specific, defined purpose.

Depending on the circumstances, we may process your personal information where:

  • You have provided consent, where consent is required.

  • Processing is necessary to take steps at your request before entering into a contract.

  • Processing is necessary to perform a contract with you.

  • Processing is necessary to comply with a legal obligation.

  • Processing is justified by another lawful basis recognised under applicable law.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal limitations. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

Where reasonably necessary for our business operations, we may share relevant personal information with:

  • Contractors, subcontractors and service providers involved in a project.

  • Suppliers and professionals assisting with construction work.

  • Website hosting, website maintenance and technical support providers.

  • Accounting, legal and other professional advisers.

  • Payment service providers, where applicable.

  • Government authorities, regulators, courts or law enforcement agencies where required or permitted by law.

We aim to share only the information reasonably necessary for the relevant purpose.

Where third parties process personal information on our behalf, we will take appropriate steps to ensure that applicable privacy and security obligations are addressed.

7. Storage and Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unlawful processing and unauthorised disclosure.

These measures may include appropriate access controls, password protection, secure hosting arrangements and other safeguards suited to the information being processed.

However, no website, electronic communication method or storage system can be guaranteed to be completely secure.

If a security compromise involving personal information occurs, we will take appropriate steps in accordance with applicable legal requirements, including notifying affected individuals and the Information Regulator where required by POPIA.

8. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The nature of your enquiry or project.

  • Whether a quotation or contract was entered into.

  • Applicable accounting, tax and recordkeeping obligations.

  • The need to resolve disputes or establish, exercise or defend legal claims.

  • Other legal or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, where appropriate and legally permissible.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to support its functionality, remember preferences, understand website usage or provide other website services.

The types of cookies used will depend on the website’s actual configuration and any third-party services integrated into it.

Where applicable, you may be able to manage cookies through your browser settings or through a consent tool provided on the website.

Disabling certain cookies may affect some website functionality.

Where consent is legally required for non-essential cookies or similar technologies, we will address that requirement appropriately.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services or communication platforms, including WhatsApp and Google Maps.

These services operate independently of Kingdom Construction and may collect or process personal information in accordance with their own terms and privacy policies.

We are not responsible for the privacy practices or content of third-party websites that we do not operate.

We encourage you to review the relevant privacy policies before providing personal information to third-party services.

11. Your Rights Under POPIA

Subject to applicable law and any relevant limitations, you may have the right to:

  • Request confirmation of whether we hold personal information about you.

  • Request access to your personal information.

  • Request the correction or updating of inaccurate, incomplete or misleading personal information.

  • Request the deletion or destruction of personal information where legally appropriate.

  • Object to certain forms of processing where permitted under POPIA.

  • Withdraw consent where processing is based on consent.

  • Object to the processing of personal information for direct marketing by means of unsolicited electronic communications, where applicable.

  • Lodge a complaint with the Information Regulator of South Africa.

We may need to verify your identity before responding to a request involving personal information.

Some requests may be subject to legal restrictions or recordkeeping obligations. We will consider requests in accordance with applicable law.

To exercise your rights or raise a privacy concern, please contact us using the details in Section 12.

12. Privacy Enquiries and Information Officer

For questions, requests or complaints relating to the processing of personal information, please contact:

Kingdom Construction
Email: dom@kingdomconstruction.co.za
Telephone: +27 84 757 8630
Location: Knysna, Western Cape, South Africa

Kingdom Construction will direct privacy-related enquiries to the appropriate person responsible for handling them.

Where applicable, the business’s designated Information Officer is responsible for overseeing relevant privacy compliance matters.

13. Complaints to the Information Regulator

If you believe that your personal information has been processed unlawfully, you may raise the matter with Kingdom Construction using the contact details above.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator of South Africa

Website: https://inforegulator.org.za/

The Information Regulator provides information about POPIA, data subject rights and the process for lodging complaints.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services or applicable legislation.

The latest version will be published on our website, together with its updated revision date.

We encourage visitors to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how Kingdom Construction handles personal information, please contact us:

Email: dom@kingdomconstruction.co.za
Telephone: +27 84 757 8630
Location: Knysna, Western Cape, South Africa

We appreciate your trust in Kingdom Construction and are committed to treating your personal information responsibly.